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INTERNATIONAL ORDERING
INFORMATION
We
are located in the California Monterey Bay Area, USA
1. There are no minimum purchase
requirements on our website. The customer selects the shipping option.
We have discounted (5% to 10%) shipments on all
international orders of $125 or more.
2. All orders are prepaid using the PayPal
system. Through PayPal, even if you don't have a PayPal account, you
have the option of using the following payment methods:
3. Orders will be
shipped
out from our facility to your designated address (provided on your PayPal payment receipt) within
1 -
4 business days following our receipt of your order
and payment.
4. Once the order has
been received from PayPal and it is shipped to an address provided by PayPal
on the purchase order, and the address is incorrect, you are
still liable for the cost of the order and its shipping
fees. Please ensure that you update your data in PayPal and
verify the shipping address prior to completing your
transaction through PayPal.
5. If an undeliverable
order is returned to us, we will determine if we are able to
restock the item:
A. If we
are able to restock the item, and the item was returned to
us prior to sixty (60) days of your order, then we will
refund the amount of the product less 15% restocking fee.
B. If we
are able to restock the item, and the item was returned to
us longer than sixty (60) days of your order, then we will
credit the amount of the product less 15% restocking fee on
your next order. Your new order must be at least equal to or
greater than the credit amount that will be issued to you.
The order amount excludes the shipping fee.
C. If the
item is within 60 days of expiration, or it has already
attained or passed its expiration date expiration date we
will not be able to restock that item, and thus we will not
be able to give you any credit for that order.
6. If for any reason your order can't be delivered on time
(3 - 5 business days after we ship your order), we will
notify you. The delivery time may be longer for International
customers
7. Should you need to return a product, you
have to email us first via the email address received from PayPal
when you ordered your products, to obtain instructions and a return
authorization number.
Return Policy:
Customer must submit request via email for return authorization no later than
5
days following their delivery date. Opened or damaged containers
are not acceptable for return. The customer pays return shipping fees.
Only the
selling price of returned product(s) is refundable; shipping charges are
not refundable.
Please Note: We reserve
the right to refuse or cancel any order.
All
Prices & or descriptions Subject To Change Without Notice
IMPORTANT /
WICHTIG /
IMPORTANT
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notice!
NACHRICHT!
NOTIFICATION!
The
international customer, is responsible to
pay any and all other taxes, duties, and other associated
fees, which may be imposed by your country and may be quite
high. These fees will need to be paid in your country
upon delivery. Contact your country's customs/import office
before ordering.
We do follow our country's (United States) laws and
requirements of the United States Postal Service, prior to
submitting any orders for shipment. Please be sure that all
products are eligible for import into your country before
ordering. Because the import rules and regulations for each
country are different, we will not be responsible for
international shipments once they leave our company. We have
no way to predict what various import duties, taxes, other
surcharges or quarantines may be levied by your Country's
government.
We cannot guarantee delivery or time in transit of your
order outside of the U.S. Orders that are undeliverable will
be abandoned in place, but you (the international customer) will still be
responsible for the payment of the order submitted through
PayPal once it has shipped.
All prices quoted and payment made are in U.S. Dollars. We
reserve the right to refuse or cancel any order. Sorry, No
C.O.D.s.
NOTIFICATION!
NOTICE!
NACHRICHT!
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CUSTOMS ISSUES /
BEKANNTE ZOLLAMT-PROBLEME /
PROBLÈMES CONNUS
DE BUREAU DE DOUANE
Please ensure that you check with your customs if that
particular item is permitted into your country before
you pay for the order . We have the basic requirements
that we have to comply with, but the rest is on you. Not
always what may be exported may be imported.
AUSTRALIA - Does
NOT allow Bojenmi Tea.
They will either destroy it or cook it before releasing
it to the purchaser. Our customer who informed us of
this was very irate with us because we were not familiar
with Australia's import laws (Hmm?).
GERMANY - Does
NOT allow Fo Ti / He Shou
Wu Capsules. This order was returned to us
(took about 2 months, but found its way back to us) and
we coordinated with our customer upon its return. The
customer gave us instructions and paid additional
shipping for its shipment to a different neighboring EU
country.
GERMANY - Does
NOT allow its residents to order these types of
products (herbs) in excess of what they would normally
consume while traveling outside the borders of Germany.
German
Customers please check this link before ordering:
http://www.zoll.de/english_version/a0_passenger_traffic/e0_vub/g0_medicines/priv_imports/index.html |
